Refund Policy

Last updated: October 27, 2026

This policy applies to one-time credit packs and monthly subscriptions paid through PayPal for AI Rap Video at ai-rapvideo.io, operated by AI Rap Video Team in the United States. This policy forms part of our Terms of Service. It explains cash refunds separately from failed-generation releases and quality-review credit returns.

1. Seven-day refunds for unused packs and initial subscriptions

You qualify for a full refund under our voluntary policy when both conditions are met:

• Your request reaches support within seven days (168 hours) after the one-time pack payment or first subscription payment completed.
• None of the credits issued for that specific payment have been consumed.

We use the completed payment time in the applicable payment-processor record—currently PayPal—not the time you first visit the site or sign in. A timely request remains timely even if our review finishes after the seven-day window. The refund covers the amount actually paid for that purchase, including applicable refundable taxes. We do not deduct an administration or payment-processing fee from an eligible full refund.

After seven days, or once any credits issued for the payment have been consumed, ordinary change-of-mind refunds and partial refunds for leftover credits are not available under this voluntary policy. One-time PayPal pack credits have no scheduled expiry; subscription credits expire 60 days after issue. Neither period extends the seven-day refund window.

Subscription renewals and cancellation

Monthly PayPal plans renew automatically at the displayed recurring price until canceled. The first successful subscription payment can qualify for the seven-day unused-payment rule above. An automatic renewal does not receive a new voluntary change-of-mind refund window, and forgetting to cancel is not by itself grounds for a refund. Duplicate or incorrect charges, unresolved service defects, unauthorized-payment claims and refunds required by law are reviewed separately.

Use the management link provided by the service or open PayPal Settings → Payments → Subscriptions and saved businesses or Automatic Payments to cancel future renewals. Cancellation normally takes effect at the end of the current paid billing period unless the checkout or PayPal states otherwise, so access and unexpired credits continue under the plan rules through that period. Cancellation does not itself request or guarantee a refund for the current charge, and closing your AI Rap Video account does not cancel the PayPal automatic-payment agreement.

Review PayPal’s official automatic-payment cancellation guide.

2. Failed generations and quality reviews

We reserve credits when you submit a generation and consume them on successful completion. If the task fails, including a render blocked by the model provider, the reserved credits are released to your balance automatically. This restores service credits; it does not send money back through PayPal. If a failed task has not been credited back, email us with its task identifier so we can investigate.

A completed video may have imperfect likeness, hands, clothing, supporting people, background details, audio or lip sync. Minor differences and simply not liking the result do not automatically make it a failed task or qualify the related payment for a cash refund.

Quality review credit return

Request a quality review within 48 hours after a completed task if a required main performer is completely missing or clearly replaced by another identity; the selected Quick Clip template’s core preset performance or scene is wholly absent; Rap to Video uses the wrong selected song segment or has no recognizable audio track; or the delivered file is wrong, unplayable or materially corrupted.

Keep the task in My Creations and email support from your account address with the task identifier and a short description. Do not send passwords or payment credentials. You do not need to attach the original photos unless support asks for specific information through the review.

If our review confirms an eligible issue, we return the exact number of credits consumed by that task, as recorded in its task and credit history. Each task can receive one quality-review credit return. Returned credits have no cash value, and a new generation remains subject to AI variation.

Minor likeness, clothing, hand, background, audio, supporting-person, lip-sync or stylistic differences, and personal preference, are not covered by this policy. Duplicate, misleading or abusive claims may be rejected. Mandatory consumer rights still apply.

If the service has a defect

A damaged or unreadable video, missing delivery, incorrect billing or another actual service defect is different. Report it with the task identifier and a description of the problem.

We will first check the task, file and payment records. Depending on the finding, we may restore access or delivery, return the affected generation credits, or provide an appropriate cash remedy when the defect cannot be resolved, subject to applicable law.

We do not automatically reject a defect claim solely because the task is marked completed, or require you to spend more credits just to report it.

3. Pending tasks and credit usage

Seven-day voluntary eligibility is assessed against the particular one-time pack payment or first subscription payment using its credit records. Your overall balance alone does not show whether those credits are unused. Automatic renewals are governed by the renewal rule above rather than receiving another ordinary seven-day window. Using separately granted promotional credits does not by itself mean the refundable paid grant was used; a task can, however, draw credits from more than one source.

While a task is pending

If a task still holds credits from the payment being reviewed, its outcome must be established before we confirm the refundable amount. A failed task whose reserved credits were fully released does not count as consumed usage. A successful task that consumes those credits affects eligibility.

Submitting a refund request does not cancel a running generation, freeze credits, cancel a subscription or prevent a later submission from consuming the relevant credits; closing the browser does not cancel a task either.

We check both the payment and later task outcomes before deciding eligibility. Avoid new submissions while we review your request.

Free, promotional and separately granted compensation credits have no cash refund value. Their use does not reduce a refund of purchased credits unless the same task also consumed credits from the paid pack.

4. How to request a refund

Email support@ai-rapvideo.io, preferably from the address on your account, with the subject “Refund request.” Include:

• Your account email and the purchased plan or pack.
• The AI Rap Video order identifier or PayPal order, capture, transaction or subscription identifier, if available.
• The payment date, amount and currency.
• Relevant task identifiers and what went wrong, if reporting a billing or delivery problem.

Find your order ID, exact payment time and each paid credit grant’s available, reserved and consumed credits in your purchase history. The display is a current balance, not a refund decision; support also checks task outcomes and payment adjustments.

You do not need to invent a fault to request an eligible unused-payment refund. If you cannot find an identifier or cannot access your account, contact us within the deadline with the information you have; we may request further details to locate the purchase and verify your authority. Do not email passwords, full card numbers or other payment credentials. We handle request information as described in our Privacy Policy.

5. Review and payment processing

Requests are reviewed manually against payment and credit records. There is currently no self-service or instant cash refund control. We acknowledge requests and review them after we have the information needed to verify the purchase and any pending tasks have been resolved. If further investigation is needed, we explain what is outstanding and provide an updated expected decision date. We respond within any deadline required by applicable law; we do not promise a fixed voluntary response or review period.

We will tell you the decision, the amount approved and any reason a request is ineligible. You can request reconsideration by replying with the relevant records or explanation.

We send an approved cash refund back through the payment processor used for the purchase and to the original payment method where available. Current purchases are processed through PayPal, so their approved refunds are normally initiated through PayPal. The credits issued for the refunded payment are removed when the refund is recorded; other purchases are not automatically refunded or revoked. We confirm when the refund is issued. The payment processor and your bank determine when funds appear, so we do not guarantee instant arrival or a fixed processing period.

Refunds use the original purchase currency. Bank conversion rates and separately charged bank fees can affect what you receive in another currency. We do not promise reimbursement of third-party currency differences, except where required by law. Amounts already refunded or reversed are not refunded twice.

6. Billing issues, disputes and consumer rights

Duplicate charges, unauthorized-payment claims, paid credits that were not delivered and unresolved service defects are reviewed separately from ordinary change-of-mind requests. Contact support with the available payment and task records. If you have already opened a PayPal or bank dispute, tell us so we can coordinate the response and avoid duplicate reimbursement. Contacting us does not require you to waive a payment-dispute right.

Account restrictions or a previous legitimate refund do not automatically erase refund rights. Suspected fraud or falsified claims may be investigated, with their treatment governed by the Terms and applicable law. There is no blanket one-refund-per-customer limit in this policy.

Nothing here limits mandatory consumer cancellation, withdrawal or service-quality rights. Those rights take priority where applicable. Accepting our Terms or starting a generation is not a blanket waiver. Where an express request to begin performance and a separate acknowledgment are legally required before an exception to withdrawal rights can apply, those requirements must be met.

7. Account closure and permanent shutdown

Voluntarily closing an account does not itself trigger a cash refund or cancel a monthly subscription. Cancel future renewals through Manage subscription before closing the account, and submit any refund request separately. Closure and file deletion are handled under the Privacy Policy; neither deleting a task nor requesting account deletion reverses a payment.

If we permanently discontinue paid generation without a reasonably equivalent way to use remaining credits, we provide notice and a reasonable download window where technically and legally possible. For a one-time credit pack, we refund the unused paid-credit portion under the formula below. This commitment is independent of the seven-day deadline and can apply to a partially used one-time pack.

Subscription payments and subscription credits are not included in the one-time-pack formula below. Any permanent shutdown notice will state the final service date, cancellation status and treatment of the then-current paid period, subject to the checkout terms and applicable law. Until an auditable subscription allocation and proration process is implemented, this policy does not promise a fixed voluntary subscription-shutdown formula.

How we calculate a shutdown refund

For each one-time pack payment, the shutdown refund is the amount paid multiplied by that pack’s remaining unused, unrevoked credits, divided by the credits originally issued for that payment. We calculate in the purchase currency and round the result to the nearest cent, with half cents rounded up.

• Previously refunded or reversed credits are excluded; the refund cannot exceed that purchase’s amount still unrefunded.
• Applicable taxes are handled as required by law.
• Gift credits are excluded.
• Pending tasks must first be settled or released.

For example, 30 unused paid credits from a 50-credit pack purchased for $44.90 would produce a $26.94 refund, assuming no previous refund or separate tax adjustment.

Shutdown refunds use the original payment method where available, or another lawful arrangement if it is unavailable. See the account closure and service changes terms for the full commitment.

8. Policy updates and contact

We update the date when this policy changes. Purchases are reviewed under the policy presented when purchased and any more favorable commitment we have made to you. Updates do not retroactively remove accrued refund rights. Mandatory legal rights always take priority.

Operated by AI Rap Video Team
United States
Refunds and support: support@ai-rapvideo.io

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