# AI Rap Video  -  Refunds, subscription cancellation and credit returns

Canonical HTML page: [https://ai-rapvideo.io/refund-policy](https://ai-rapvideo.io/refund-policy)
Document type: public usage summary, not a verbatim page export.
Last substantive review: 2026-10-27 (Asia/Shanghai).
Purpose: Understand unused-payment refunds, subscription cancellation, failed-task credit releases and quality reviews.

Read the canonical [Refund Policy](https://ai-rapvideo.io/refund-policy) before requesting a refund. This guide summarizes practical rules and does not replace that policy.

## Purchases and cancellation

- One-time credit packs are paid through PayPal and do not renew.
- Monthly subscriptions use a PayPal automatic-payment agreement and renew monthly until canceled.
- Use the management link provided by the service or [PayPal's Automatic Payments settings](https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240) to cancel future renewals. Cancellation normally applies at the end of the paid period and is not itself a refund request.

## Refund and credit-return summary

- A one-time pack payment or first subscription payment can qualify for the voluntary full-refund policy when support receives the request within seven days and none of that payment's credits were consumed. Automatic renewals are not refundable merely because the user forgot to cancel; duplicate or incorrect charges, service defects, unauthorized-payment claims and mandatory rights are reviewed separately.
- A failed or blocked generation releases its reserved credits automatically; this is not a cash refund.
- A confirmed serious completed-result issue—such as a completely missing or clearly replaced required main performer, a wholly absent Quick Clip core performance or scene, the wrong Rap to Video song segment or no recognizable audio track, or a wrong, unplayable or materially corrupted file—can qualify for return of the task's consumed credits under the quality-review rules. Minor visual differences, imperfect lip sync or motion, supporting-person variation and aesthetic preference do not automatically qualify.
- Approved cash refunds return through the processor used for the purchase and to the original payment method where available. Current purchases use PayPal.
- Promotional, gift and separately granted compensation credits have no cash refund value. The proportional permanent-shutdown formula applies only to one-time paid packs; subscription treatment requires a separate shutdown notice and is not assigned that formula before an auditable proration process exists.

Mandatory consumer rights apply independently. Email [support@ai-rapvideo.io](mailto:support@ai-rapvideo.io) with the account email and available PayPal order, capture, transaction, subscription or task identifier. Do not send passwords or complete payment credentials.

Related: [Terms](https://ai-rapvideo.io/terms.md), [Privacy](https://ai-rapvideo.io/privacy.md), [Pricing](https://ai-rapvideo.io/pricing.md).
Next: [Read the Refund Policy](https://ai-rapvideo.io/refund-policy).